pgok's Key Commitments

Pgok Responsible Gaming — because taking care of yourself matters just as much as the fun

Betting on pgok is entertainment — not a source of income. This page explains how pgok's responsible gaming tools work, what warning signs to watch out for, and where to get help if you need it. We want you to stay in control at all times.

Start responsibly FAQ

18+

Age limits are strictly enforced

Protection tools are free

24/7

Support Is Always Here

Instant

Self-Exclusion Active

Member wellbeing comes first

Member wellbeing matters more to pgok than profit.

Stay in Control

Set limits, take breaks — every decision is yours to make.

18+ Only

Pgok is firmly committed to protecting minors — there are no exceptions.

Asking for help takes courage

If you're going through a rough patch, pgok Support is always ready to help — no hesitation, no judgment.

Responsible Gaming

What Responsible Gaming really means at pgok

Placing a bet on a cricket match or playing a round at the Live Casino is all part of the entertainment. But when that entertainment slowly starts to overshadow the other important things in your life, it's a sign that something is going wrong.

Responsible gaming at pgok isn't just about following rules — it's a mindset. Before you place a bet, ask yourself: "Am I playing for fun, or am I trying to win back what I've lost?" If it's the latter, it's time to pause.

Pgok believes responsible gaming doesn't mean enjoying yourself less. Playing with the right mindset and within the right limits actually makes the experience last longer. Our tools are here to help you maintain those limits.

Pgok has a few core principles every member should know: never bet with borrowed money, never cut into household expenses to bet, never bet to recover losses — only bet from what you've set aside for entertainment.

Core principles

6 Golden Rules of Responsible Gaming

These rules weren't written by pgok — they are real-life lessons learned from experienced bettors.

Set Your Budget in Advance

Before the month begins, decide how much you're willing to spend on betting. Make sure it comes from your entertainment budget — not household funds or money set aside for essentials.

Stick to Your Time Limits

Decide in advance how long you'll play. Set an alarm or turn on pgok's reality check feature. Knowing when to stop is a skill.

Don't Play When You're Emotional

Feeling angry, frustrated, or still stinging from a big loss — betting at these moments makes poor decisions far more likely. Only play when you're in a calm headspace.

Don't Chase Your Losses

Chasing losses by placing bigger bets right after — that's the most dangerous trap of all. Accept the loss and come back fresh another day.

Never Bet With Borrowed Money

Borrowing from friends, family, or a credit card to place bets is a serious warning sign. If you've reached this point, contact pgok support right away.

Life Comes First

Family, work, studies, health — these always come before betting. Let betting fit around your life, not the other way around.

pgok's protection tools

Four free tools to keep you in control

You'll find all these tools directly in your pgok account. They can be activated from Settings at any time.

Self-Limit

Set your own betting or deposit limits. Once set, you won't be able to exceed them.

Daily Limit
Weekly limit
Monthly Limit
Takes effect immediately

Cooldown Period

Take a break from betting for a set period. Your account and balance will remain intact.

Starting from 24 hours
Up to 6 months
Login blocked for the duration
Auto-activates for the duration

Self-Exclusion

Temporarily or permanently close your account whenever you need a long break.

6 Months to Permanent
Takes effect immediately
New accounts blocked for the duration
Your balance will be returned

Reality Check

You'll receive periodic reminders showing how long you've been playing and how much you've spent.

Set from 30 minutes
Displays session summary
Continue playing or stop
Delivered via push notification

How to Activate the Tools

Log in to the pgok app → Profile → Settings → Responsible Gaming. You'll find all the tools there. The same applies on the website. If you need help, reach out via live chat in Bangla.

Step-by-step guide

How to activate Self-Limit

If it's your first time, things might feel a little unfamiliar. Just follow these steps — setup takes under 2 minutes.

Advice

Lowering a limit takes effect immediately. Increasing one requires a 24-hour waiting period — this is by design, so you don't make big decisions in the heat of the moment.

1

Log in to pgok App

Sign in to the app with your mobile number and password. The same process applies on the website.
2

Tap the profile icon

You'll see your profile picture or icon in the top right corner of the screen. Tap on it.
3

Settings → Responsible Gaming

Open "Settings" from the menu, then navigate to the "Responsible Gaming" section.
4

Select "Self-Limit"

Deposit limits, betting limits, or loss limits — choose whatever works best for you.
5

Set your limits on amount and time

Choose a daily, weekly, or monthly limit, enter the amount, and confirm.
6

Confirm — Takes Effect Immediately

Confirm with your OTP or password. The limit takes effect immediately.

Warning Signs

Stop and Seek Help If You Notice These Signs

No one plans to develop a problem. Recognizing the small signs early makes it much easier to manage.

Borrowing to bet

Borrowing from friends, family, or credit cards to place bets is a serious warning sign.

Increasing bets to chase losses

Placing a bigger bet to recover from a big loss — that's chasing losses, and it's dangerous.

Skipping sleep or meals to keep playing

If betting is keeping you up at night or making you forget to eat, it has started to take over your life.

Hiding it from family

If you're hiding your betting from family or feel the need to lie about it, that's a serious warning sign.

Feeling restless or anxious when not playing

Feeling restless or irritable after a few days without betting? That's a sign of dependency.

Using household funds for betting

If you're betting with money meant for rent, your children's education, or household essentials — stop.

Self-Assessment

Ask yourself these questions

There are no right or wrong answers here — just be honest with yourself. If you're answering "yes" to most of these questions, it's time to reach out to pgok support.

When you lose, does it affect your mood and the way you treat your family or friends?

Are you betting more than before but still not feeling the same excitement?

Have you ever tried to stop betting but couldn't?

Have you ever borrowed money from someone to fund your betting?

Has betting been repeatedly cutting into time you'd normally spend on work, family, or friends?

Do you find yourself planning to bet more the next day to recover what you've lost?

If most of your answers are "yes": This is not a sign of weakness. Reaching out for help is one of the bravest things you can do. Contact pgok via Live Chat or support@pgok.runto reach us. Someone on our team will speak with you in Bangla.

Age Restriction

Pgok is strictly 18+ — no exceptions

You must be at least 18 years old to become a pgok member. This isn't just a rule — it's our genuine commitment to protecting the mental and financial wellbeing of minors.

Date of birth is verified at registration. Large withdrawals require a valid national ID. Providing false information about your age will result in account termination and balance forfeiture.

A note for parents — please make sure your children cannot access your device or mobile banking app. Keep your devices secured with a PIN or password.

18+

Minimum Age

The legal age of adulthood in Bangladesh is 18 — pgok strictly enforces this limit.

For Parents

Set a screen time limit on your device
Use parental controls on your browser
Keep your PIN locked in your mobile banking app
When in doubt, let pgok know

When an underage user is identified

Pgok staff may carry out verification checks when suspicious activity is detected. If a user is confirmed to be underage, the account will be terminated, all transactions voided, and the relevant authorities notified if necessary.

Get help

You don't have to face it alone — pgok is here for you

Talking about responsible gaming isn't a sign of weakness — it's a sign that you care about yourself and your family. Asking for help at pgok is simple and completely confidential.

Pgok's support team is trained to help not just with technical issues, but with responsible gaming too. If you say "I feel like I've been playing a bit too much" — that's all you need to say. We'll take it from there.

Live Chat

Chat in Bangla 24/7. If you want to talk about responsible gaming, say so upfront — a specially trained staff member will be connected to you.

support@pgok.run — Write to us confidentially. Responses come within 2–4 hours. Responsible gaming requests are handled with the highest priority.

Instant Self-Exclusion

If you want to stop immediately, do it from Settings or tell support "close my account right now" — it takes effect within minutes.

FAQ

Everything you want to know about responsible gaming

No — not under any circumstances. pgok is strictly for users aged 18 and above. Registering or using a pgok account at 16 is completely prohibited. Using someone else's account — an older sibling's or anyone else's — is a direct violation of pgok's terms. Why such a firm stance? The adolescent brain processes risk very differently from an adult's. The likelihood of developing a betting addiction is significantly higher at a younger age. This isn't a business decision on pgok's part — it's an ethical responsibility. If an older sibling or acquaintance agrees to share their account, they're putting their own account at risk too — both accounts can be suspended and balances forfeited. When you turn 18, open your own verified account at that time.

Limits can be increased, but the change doesn't take effect right away — this is intentional by design. Decreasing a limit is instant. But after requesting an increase, you'll need to wait at least 24 hours before it kicks in. This waiting period exists because people often want to raise their limits in the heat of the moment — right after a loss or when emotions are running high. After 24 hours, you get a chance to think it over with a clear head. To increase your limit: Settings → Responsible Gaming → select your current limit → enter the new amount → confirm. The new limit will activate after 24 hours. Until then, your existing limit remains in effect. This safeguard isn't working against you — it's working for you. If you feel your original limit was the right call, you can cancel the request yourself any time within those 24 hours.